March 22, 2002

CUISINART

150 MILFORD RD.

E. WINDSOR, NJ 08520

ATTN: CURE

Dear Sir/Madam:

Enclosed you will find the coffee grinder/brewer that I recently purchased from you. As you can see, it has a lot of wear. I have purchased several of your refurbished products in the past and have always found them to be in like new condition. I was, however, disappointed when I opened the box and found this coffeemaker to be in such worn condition. In addition, it was not in its original box, there was no owners manual, and the parts do not fit together nicely; as the main filter/coffee holder portion sticks extremely bad.

After calling your customer service department, I was instructed to return it to this address and that a new one would be sent to me as a replacement. I am, therefore, following the guidelines given to me.

It is my hope that Cuisinart will continue to uphold its fine name in products and customer service. You have definitely won my vote of approval throughout the years. My kitchen is well stocked with your appliances.

I look forward to receiving my new coffee grinder/brewer as soon as possible. Theres nothing like a fresh cup of coffee from your Cuisinart Grind and Brew coffeemaker.

Feel free to contact me at the phone number or email address listed above with any questions.

Sincerely,

Coffee Bean

TML

Enclosures